Other Accessibility Services

AccessAbility Advantage

AccessAbility Advantage
A program of
March of Dimes Canada

Your one-stop shop for accessibility consulting for the AODA.
Affordable plans that you can implement over time to meet the Standards.

How to get started

  • Get advice from experienced professionals who were involved with Standards development
  • Create a plan that you can implement over time to meet the Standards
  • Take a practical, pragmatic approach
  • Keep it affordable

We have 50+ years of experience making places accessible

AccessAbility Advantage provides

  • AODA Compliance Strategy
  • Customer Service Compliance including evaluations, policy work and training
  • Information and Communication Compliance including audits of electronic presence, recommendations and training
  • Employment Policy and Procedure Compliance including evaluations, policy work, training and employment supports
  • Built Environment Accessibility including audits, construction design and management

AccessAbility Advantage
10 Overlea Blvd., Toronto, Ontario M4H 1A4
Telephone: (416) 425-3463 x 7286 / 1 (800) 263-3463 x 7286
E-mail AccessAbility Advantage: fjewett@AccessAbilityAdvantage.ca
Website of AccessAbility Advantage: www.AccessAbilityAdvantage.ca

Accessibility Consultants and Trainers

Accessibility Consultants and Trainers assists organizations with a wide range of accessibility matters and with compliance to the Accessibility for Ontarians with Disabilities Act (AODA). We have extensive experience working with the Accessibility Directorate of Ontario (the branch of the provincial government responsible for the AODA and compliance) and helping organizations to prepare for the accessibility standards under the AODA. Jennifer Miller (principal of Accessibility Consultants and Trainers) has worked with human rights lawyers in the areas of AODA policy and procedure development, disability accommodation and training.


  • Develop the Policies, Procedures and Practices required under the AODA
  • Policy Review
  • Accessibility Planning
  • Accessibility Standards Compliance Advice and Research
  • Built Environment Accessibility Audits
  • Transportation Technical and Service Audits
  • AODA Employment Preparedness
  • Accessible Information and Communication
  • Accessible Event Planning
  • Training on:
  • Accessible Customer Service Training
  • Sensitivity/Awareness Training
  • Implementing the Accessibility Standards for Customer Service: Preparing for Compliance
  • Accessibility Standards under the AODA including
    • Information and Communication
    • Employment
    • Customer Service
    • Transportation and
    • the Built Environment.

We work with our clients to develop customized policies, procedures and practices and training that is tailored to their specific needs. Jennifer has provided training to over 1,000 participants throughout Ontario and worked with numerous public and private sector organizations developing policies, procedures and practices, disability accommodation strategies and assisting them to prepare for AODA compliance.

Burlington, Ontario
Phone: 905-483-8322
Email Accessibility Consultants and Trainers: jmiller@aodaconsultants.com or info@aodaconsultants.com
Website of Accessibility Consultants and Trainers: aodaconsultants.com or accessstandards.com

Accessibility Experts Ltd.

Accessibility Experts Ltd.

Organizational Overview

Organizational Overview

Accessibility Experts is an accessibility consulting and training firm that is passionate about making Ontario accessible. The company was developed in 2008 to help public and private sector organizations across Ontario to comply with legislative laws being implemented under the Accessibility for Ontarians with Disabilities Act (AODA). With legislative standards being implemented (Customer Service, Integrated Accessibility Standards Regulation; Information and Communications, Employment, Transportation and Public Spaces) it is important that organizations seek expertise in order to comply.

Accessibility Experts have extensive background and expertise in all areas of the legislation and the needs of persons with disabilities.

Our company goal is to help organizations to meet each required standard and then continue to support and offer ongoing assistance.

Accessibility Experts provide:

  • Accessibility Planning and Development
  • Accessible Customer Service Training
  • Integrated Accessibility Standards Regulation Staff Training
  • Train the Trainer - IASR
  • Creating Accessible Word Documents
  • Creating Accessible Forms
  • Basics of Accessible Web Design
  • Policy Review and Development
  • Standards Compliance Advice and Research
  • Reporting Requirements and Documentation
  • Accessible Communication Plans and Websites
  • Proposal Writing
  • Building Assessments

Extensive consultation processes are undertaken with all customers to identify and develop each organization's individual requirement. We design training that is tailored to the individual needs of the company; training that ensures you are meeting the requirements for the Accessibility for Ontarians with Disabilities Act.

Accessibility Experts works private sector organizations including Tim Hortons, Sobeys, and Samsung and have worked with more than 190 municipalities. We have been the trainers for the Association of Municipal Clerks and Treasurers of Ontario (AMCTO), Ontario Hospital Association, Elections Ontario and Ontario Realty Corporation.

As a company we are dedicated, honest, experienced and provide reasonable pricing.

Mailing Address:
372-1288 Ritson Road North
Oshawa, ON L1G 8B2

E-mail Accessibility Experts Ltd.: admin@accessibilityexperts.ca
Website of Accessibility Experts Ltd.: www.accessibilityexperts.ca

Accessibility North

Accessibility North

Training, consulting and workshops bringing common sense and user friendly solutions supporting business and organizations to comply with AODA Standards and build Disability Confidence in their team!

Our Chief Inspiration Officer, Dawna Kinnunen brings over 30 years of "disability experience" and accessibility solutions to both the business and not for profit sector in Northern Ontario.

Our services are tailored to your needs and include:

  • Train the Trainers in all AODA Standards
  • Staff Disability Awareness and Compliance Training Workshops
  • Management Disability Awareness and Compliance Workshops
  • Human Resources Staff Training - Accessibility in the Employment Cycle
  • Board of Directors Training
  • Policy Writing
  • Speaking - Inspirational and Motivational Inclusion Keynotes
  • Quarterly newsletter
  • One hour FREE AODA overview

Our workshops and training are interactive, fun, fast paced and designed to engage learners in an "edutainment" environment ensuring learners have take aways to implement immediately and build Disability Confidence in your business. We promise … Girl Guides Honor.

We believe accessibility just makes sense …. Good business cents!

Connect with us on Facebook, LinkedIn or on the web

Telephone: 705-254-1005
Sault Ste. Marie Ontario

Accessibility Ontario

Accessibility Ontario

Accessibility Ontario provides training and consulting services to nonprofits and businesses in Ontario to help them understand and comply with the Accessibility for Ontarians with Disabilities Act (AODA). Accessibility Ontario has worked closely with the Accessibility Directorate of Ontario (ADO) on multiple EnAbling Change projects, supporting organizations such as the Ontario Nonprofit Network, the Ontario Land Trust Association, and the Ontario Business Improvement Area Association.

Our Services

Accessibility Ontario has worked with a long list of clients throughout the province, from small nonprofits to medium sized businesses. Each of our consultants brings their own background and expertise to the Accessibility Ontario team, equipping us to work with diverse client set.
Training & Coaching
Accessibility Ontario offers an extensive number of in-person workshops, online webinars, and virtual AODA training courses. We excel at developing and delivering large-scale education and training initiatives and have managing several EnAbling Change projects.
Policy & Planning
Accessibility Ontario has helped many organizations create accessibility policies and plans in accordance to the AODA. We can serve as a guiding hand, provision of templates, or have our experts conduct the research and writing for you.
Templates & Resources
We offer a variety of policy and multi-year plan templates, as well other useful resources and tools, to make accessibility compliance easier.
Website Audits
The web is an important communication tool. Our audits help organizations isolate existing and potential barriers to their online content, and how to remove barriers to become compliant to the Web Content Accessibility Guidelines (WCAG).
Document Conversion
Creating accessible documents can be overwhelming when faced with old documents that need to be made accessible. Accessibility Ontario offered document conversion services to edit existing documents and templates from Microsoft Office applications, PDF documents, and InDesign.
Building Assessments
Accessibility Ontario's team offers facility audits to identify the built environment barriers in your office or building. In addition to long-term, larger cost changes, we suggest low cost solutions that can be immediately implemented.
Event Speakers
Accessibility Ontario is a frequent conference presenter. We love to share our passion and knowledge of accessibility with others. Let us share it with you at an upcoming conference or event!

AODA Updates and Accessibility Events

Sign up for Accessibility Ontario's free e-newsletter to receive accessibility tips and best practices, updates on the AODA legislation, announcements about upcoming events and funding opportunities, and news from Accessibility Ontario.

Sign-up for Accessibility Ontario's e-News

Phone: 1-647-502-7047
E-mail Accessibility Ontario: director [at] accessontario [dot] com
Website of Accessibility Ontario: Accessibility Ontario
Twitter of Accessibility Ontario: @AODAontario

Facebook page of Accessibility Ontario: AODAontario

Changing Paces

Our Mission

To foster an attitude of accommodation through experiential education and open discussion.

About Us

Changing Paces was the first Disability Awareness Training Firm in Ontario to have developed, tested and implemented an Accessible Customer Service Training program. We are a multiple award-winning company, being a proud recipient of a Georgina Chamber Business Excellence Award and a national SEDI Small Business Award.

We are completely passionate about ensuring that people with disabilities are given the accommodation and unconditional respect that they deserve. Each member of our team of facilitators lives a full life in spite of some type of disability or has been a caregiver to a people with a disability. This enables each one of us to bring a genuine, personal perspective to our workshops.

About Our Services

All modules of our Accessibility Standards training program, "PEOPLE FIRST Accessibility Training" have been specifically designed to fulfill the training requirements defined in the legislated standard(s) established under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and can be customized to meet your specific requirements.

Our Accessible Customer Service training is available in 4 formats:

  • 3 Hour Staff Training
  • 2 Hour Management Training
  • 2 Day Train-the-Trainer
  • 1 Hour Overview

Our Accessible Information & Communications training is currently available in 1 format:

  • 90 minute Overview on the revised proposed standard

What if your organization does not have the volume of staff to warrant in-house training? We have open enrollment workshops throughout the year at various locations; ask us if there is one coming up near you.

Why not Host an open enrollment workshop at your location and invite surrounding municipalities, organizations or local businesses to attend. We can help you arrange the details and market the event. By hosting your own workshop we can offer you discounts that will help cover some of your own training costs.

We also offer a number of other accessibility services that include:

  • Policy Review and Development
  • Standards Compliance Advice and Research
  • Reporting Requirements and Documentation
  • Website Auditing and Recommendations
  • Accessible Document Formatting
  • Off-line Captioning
  • Described Video Service
  • Braille Embossing

About Our Clients

Changing Paces has delivered training extensively in the municipal sector, including towns, cities, counties & townships across the Province. Our clients have also included the University of Toronto, Career Centre, Ontario March of Dimes & Family Transition Place. Our partners include March of Dimes Canada, Canadian Management Centre and the Association of Municipal Managers, Clerks and Treasurers of Ontario (AMCTO). We have also been engaged for a keynote address by the Ministry of Government Services, OPS Diversity Office for their Accessibility Expo in May 2009.

The collective backgrounds of our Changing Paces team members spans more than 70 years of working with and advocating for people with disabilities. This makes our team ideally suited to coach your committee, department or organization through the process of gaining the awareness and insight necessary to effectively serving and supporting this population.

Our team will take your staff and volunteers from a place of ambiguity to comfort and confidence by approaching disability awareness with experiential sensitivity.

Mailing Address

136 Bayview Avenue
Keswick, ON L4P 2S9


Telephone: 905-967-3014
E-mail Changing Paces: sales@changingpaces.com
Changing Paces Website : www.PeopleFirstAccessibilityTraining.com

Disability Awareness Consultants

We teach people who aren't disabled how to work with people who are. Disability Awareness Consultants has been working since 1995 to increase awareness of disability issues in not-for-profit and corporate environments.

We also develop and deliver site audits of the absolute highest standards, to create barrier-free homes workplaces. All of our trainers live with disabilities, and we address the needs of greatest possible number of disability groups.

Training and audits will cover the issues relating to people with physical, vision, speech, learning, intellectual, psychiatric and neurological disabilities, as well as people with chemical sensitivities, facial differences and hearing loss. All services are customized to meet the needs of the clients, and we will research and present information on any new topics that are requested.

Confidential surveys before a workshop help to establish areas of interest or concern for the employees, and follow-up surveys after the workshop inform the business managers what has been learned.

Disability Awareness Consultants Services

  • Disability awareness workshops from 2 to 15 hours
  • Quick refresher courses for previous participants
  • Train-the-Trainer programs
  • Customer Service training in compliance with the AODA
  • Policy development
  • Site audits, and working from building plans
  • Consultations with architects
  • Barrier-free signage and wayfinding
  • Detailed workbooks with over 130 pages of useful information
  • Laminated "Tips and Hints" sheets on each disability for quick reference
  • Participants receive diplomas upon successful completion of any workshop
  • CEO/President, Lauri Sue Robertson, is a member of the Employment Standards Committee of the AODA
  • Dual Canadian/U.S. citizenship; can work anywhere in North America
  • Services can be provided in French as needed

Telephone: (416) 267-5939
E-mail Lauri Sue Robertson of Disability Awareness Consultants: laurisue@bell.net
Website of Disability Awareness Consultants: www.disabilityawarenessconsultants.com

Effective Accessibility Consulting

Our Mission:

To enhance and enrich the lives of people with disabilities by opening minds through communication, education, and barrier removal.

Our Goal:

To identify, remove and prevent barriers in the public and private sectors in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the standards within.

Establishing the accessibility needs of businesses, will not only assist us in identifying and removing these barriers, but will also assist people with disabilities in accessing these businesses in order to purchase your products and services.

WELCOME: We Enable Learning (through) Communication Opening Minds & Education

As of January 1, 2008, the Accessibility for Ontarians with Disabilities Act (AODA), 2005, Customer Service Standards are NOW in effect.


  • Do you know what the Accessibility requirements of your business are?
  • Are you aware of how this legislation affects your business and employees?

The Customer Service Standards include:

  • Mandatory Sensitivity Awareness/Customer Service Training for all staff (including volunteers) on how to interact and communicate with persons with various types of disability
  • Establishment of policies, practices and procedures are required on providing goods or services to people with disabilities
  • January 1, 2010 is compliance date for businesses in the PUBLIC sector
  • January 1, 2012 is compliance date for businesses in the PRIVATE sector

Effective Accessibility Consulting has solutions.

Effective Accessibility Consulting will assist you with the mandated requirements your business needs.

  • With over ten years experience with disability/accessibility issues.
  • Vast and updated knowledge of the Accessibility for Ontarians with Disabilities Act.
  • With well developed interactive, fun and educational, Sensitivity Awareness /Customer Service Training workshops in accordance with the Customer Service Standards.
  • Accessibility Assessments that meet the requirements of the Ontario Building Code and the Canadian Standards Association - Barrier-Free Design regulations.
  • Needs Assessments are performed to determine your company's accessibility NEEDS according to your company's Policies, Procedures and Practices & in conjunction with the Customer Service Standards legislation
  • Consultant for municipalities, hospitals, colleges, school boards, and numerous professional organizations.

For more information or to book a consultation NOW call Effective Accessibility Consulting at
Telephone: 705-735-6177 or
E-mail Effective Accessibility Consulting at info@effectiveaccessibility.ca
Web site of Effective Accessibility Consulting at www.effectiveaccessibility.ca

Herrington Group, The

The Herrington Group The Herrington Group Ltd is Moving Organizations Beyond Status Quo! Access is our business. Not only are our Associates experts in their field, many of us live with these issues every day. We have refined a successful system that produces exceptional results. Our Access Assessments will review your facilities and operations for architectural, communication, and policy and procedural barriers.

Our Disability Awareness Training Sessions can be custom-designed to meet your needs or you can choose from our extensive curriculum. Each session is led by trained facilitators with disabilities who have first-hand knowledge of the issues and who provide practical tools, approaches and resources. We can also offer train-the-trainer seminars. These seminars provide you with skills and resources to proactively respond to future needs.

Our Human Resources Program provides consulting services for various typical Human Resources situations including: Strategic Planning and Organizational Visioning, Human Resources Planning, Team Building, Policy Design, Candidate Search and Screening, Reference Checking and Contract Design.

Web site of The Herrington Group: www.theherringtongroup.ca

Inclusive Media and Design

inclusive media and design, captioning, description, accessible web, www.inclusivemedia.ca 1-888-399-0456

Inclusive Media and Design Inc. is an innovation company focused on advancing accessibility of digital media for people with disabilities.

IMD offers:

  • Live remote captioning
  • Technical services of web video captioning, description and other media transformation
  • Consultation on information and communication issues, policy and practices for organizations
  • Training sessions covering a wide range of accessibility topics, many of which are relevant to the Accessibility for Ontarians with Disabilities Act

We've been researching, innovating, and pushing the boundaries of accessible media since the early 1990s. We're also the developers of CapScribe Open, a freely available media software editor for the Mac.

Inclusive Media and Design
2255b Queen St. East., Suite 1108
Toronto, Ontario M4L 3R6

Telephone: 1-888-399-0456
E-mail Inclusive: info@inclusivemedia.ca
Website of Inclusive: www.inclusivemedia.ca

Reliable Independent Living Services (RILS)

Reliable Independent Living Services (RILS)

Reliable Independent Living Services (RILS) provides the following technical services;

Advisory Services

RILS Provides expertise, advice, guidance, support and training regarding accessibility in the built environment. RILS offers advice on the feasibility and suitability of proposed recommendations, outlining cost-effectiveness and industry best practices with respect to making accessibility improvements. RILS makes appropriate recommendations (as well as identifying the impact of any proposed recommendations) to achieve optimal barrier free accommodations for people of all abilities and identifies any challenges or issues with regard to accessibility requirements under the AODA standards. RILS provides expert advisory and reporting services to residential/commercial building owners, MVA, business owners and government.

Accessible Design & Reporting Services

Provides preliminary design services in the development, planning and preparation of As Built Drawings and Construction Drawings (as typically provided by a licensed architect) and specifications to ensure that the appropriate recommendations and plans/drawings are prepared and developed to achieve optimal accessibility. These services may include pre-design services, planning, provision of designs, drawings, specifications, feasibility reports, building audits and other technical submissions if needed.

Barrier Free Management Services

These services include the overall planning, coordination, estimating, control and development of the technical scope of work necessary to achieve successful accessible built environment projects. Project Management Services may also include, where applicable, liaising and dealing with the obligations of landlords and owners of leased buildings, coordinating the tendering process, preparing and submitting reports and invoices to clients.

ReliAble Independent Living Services®
ReliAble Barrier Free Living Centre
200 Spadina Avenue
Toronto, Ontario, Canada
M5T 2C2

national: 1-866-690-7145
office: 416-502-9200
mobile: 416-807-9773

E-mail Reliable Independent Living Services (RILS) at ronnywiskin@reliableliving.com
Web site of Reliable Independent Living Services (RILS): www.reliableliving.com

Sinclair Nicholson and Associates (SNA)

SNA Consulting logo

In business since 1989, we are a consulting firm which assists organizations, companies, government agencies and departments in finding solutions to workplace-related barriers for persons with hearing loss.

SNA uses a combination of research and analysis techniques, coupled with the latest technology to remove barriers and thereby provide equal access and accommodation. SNA has worked with all levels of government in Canada and our insights have been sought by colleagues in Australia, South Africa, the United Kingdom and the United States.

Telephone - voice: 613.599.1284
TTY: 613.599.1246
E-mail Sinclair Nicholson and Associates: rick@snaconsulting.ca
Website of Sinclair Nicholson and Associates: www.snaconsulting.ca/

Suzanne Mulligan-Born

Suzanne Mulligan-Born's company logo

Marketing Accessibility - It's a Skill.

Each member of ACAOntario has a very specific interest in the topic of Accessibility.

We recognize that increasing accessibility generates new spending in every sector including retail, tourism, hospitality, transportation, communications, professional services, and the building /renovation of homes, public buildings and outdoor spaces. It increases access to goods and services in both the business and the nonprofit worlds.

Many of you are pros at helping businesses and not for profits become compliant with AODA. And some of you specialize in products and services to increase accessibility for persons with disabilities.

Unfortunately, not everyone is trained in the art of persuasive writing to increase sales.

If you or one of the businesses you work for sells products or services that increase accessibility it may be time for a professional copywriter to help spread the word.

I specialize in writing to help market accessibility. Whether you sell Business to Business (B2B) or Business to Consumer (B2C) there are ways to generate warm leads to increase sales. Offering a free Special Report for instance can help educate your marketplace on why increasing accessibility is good for business at the same time you collect emails from an opt-in list. Free Special Reports help to generate more leads for your business.

I have over 25 years experience in writing to inform, educate and sell.

If you recognize increasing accessibility is good for business, don't keep it a secret.

All non profits, government agencies and businesses can improve their relationship with their clients, constituents and customers - and increase their bottom line - if they know how to market accessibility.

Do you need content for your website, blog posts, articles, e-books, special reports, toolkits or marketing materials? If so contact Suzanne Mulligan-Born today.

Over 25 years experience in Research - Writing - Results.

Contact me today by phone at 289-235-9725 or via E-mail or visit the website of Suzanne Mulligan-Born.

SPH Planning & Consulting Limited

SPH Planning & Consulting Limited logo

Established since 1999, SPH Planning & Consulting Limited (SPH) is a leading consulting firm offering comprehensive services in accessibility planning and the design of inclusive environments for all. In summary, SPH:

  • Conducts building accessibility audits, design / plan reviews and advises on accessibility compliance through collaboration with our clients;
  • Offers consultancy services and expert advice on inclusive design and universal access;
  • Implements inclusive design in urban and rural environments, playspaces and landscapes; and
  • Conducts research of best practices in equal access and universal design to develop inclusive programs, services and policies.

SPH has conducted focused research supporting the development and evaluation of local, national and international accessibility design guidelines, standards, building codes and other best practices. This includes the development of comprehensive accessibility design guidelines for the built environment, for clients in the public and private sectors, as well as the successful completion of diverse projects related to AODA / IASR compliance.


Shane Holten, President

E-mail SPH
Phone: 647-931-4021
Toll-free: 888-339-3643
Website of SPH.

Starling Access Services

Starling Access Services logo

Consulting Services

Let us advise you on a wide range of technology, access, and accommodation issues, including:

  • Accessible procurement as required by the Accessibility for Ontarians with Disabilities Act (AODA 2005) Integrated Accessibility Standards Regulation and U.S. Rehabilitation Act Section 508;
  • The business case for Web and office accessiblity;
  • AODA IASR Information and Communcation Standards compliance;

Telephone: 613.820.2272
E-mail Starling Access Services: info@starlingweb.com
Website of Starling Access Services: www.starlingweb.com

Sterling Frazer Associates

Sterling Frazer Associates

Our mission is to help organizations/businesses meet their legal, corporate and social obligations to advance the lives of people with disabilities through inclusion, respect and dignity.

Sterling Frazer Associates has been in business since 1995. Our roots are in market research; which has allowed our consultants to gather almost twenty years of information and personal stories from people with disabilities, their family members and the professionals who interact with them. We have travelled across Canada and the United States learning what consumers want and how to better serve the needs of people with disabilities.

Since 2005 Sterling Frazer Associates has focused on the Accessibility for Ontarians with Disabilities Act and Ontario Human Rights Code. Our consultants are experts in understanding people with disabilities, the technology they use and the environments that work best for them. Many of the people on our team are members from the disability community so they bring their personal as well as their professional knowledge when consulting, training or auditing the built environment.

Corporate/Group Training

Sterling Frazer Associates offers a variety of training modules that help you meet your legal requirements in Ontario under the AODA; including: Customer Service; Transportation; Employment; Information and Communication; and the Built Environment/Public Spaces. We offer industry specific training and will customize our material to match that of your business.

Consulting/Advisory Services

Our consultants work with you and your staff to ensure that you are meeting your legal obligations under the AODA legislation. We evaluate your customer services styles, policies and procedures, and the environment in which your customers and staff work and interact. We guide you through the various deadlines and requirements under the AODA so that you can focus on your business.

Accessibility Audits & Reporting Services

Sterling Frazer Associates consultants are available to review the built environment in which you live or do business. We will evaluate your current facility or help you move into a new one using industry standards for accessibility — the difference is, we don't just interpret the standards, our years of customer research and personal knowledge gives you practical information on how to best meet the needs of people with disabilities and how they are affected by their surroundings.

Our reports include comparison of our findings to published standards for accessibility that are used in Canada and the United States. We provide plan audits during the design phase of new construction and will work with your architect/designer to ensure the project is accessible from the design through to the day you move in.

Telephone: 905-704-9806
E-mail Sterling Frazer Associates at info@sterlingfrazer.com
Web site of Sterling Frazer Associates at www.sterlingfrazer.com